Delivery & Installation Services

FOTILE Hong Kong Delivery & Installation Services

Delivery Service

Delivery Service Area covers Hong Kong Island, Kowloon, New Territories, and selected outlying islands (Tung Chung, Ma Wan, Park Island, Discovery Bay). Surcharges may apply for remote areas or specific addresses (e.g., village houses, walk-up buildings).

Delivery surcharges:

Tung Chung / Ma Wan / Park Island: HK$200 per item
Discovery Bay / Lantau Island: HK$400 per item

Staircarriage fee (payable directly to delivery crew): HK$80–115 per 10 steps (first 3 steps free; any partial 10 steps counted as a full 10 steps).

Long walking distance from parking point: First 50m of flat road free; HK$55 for each additional 50m.

Excluded areas: Outlying islands (except those listed above), restricted zones, and overseas.

Delivery excludes installation, unpacking, or removal of old appliances.

Customer must be available on the scheduled delivery date. Any failed delivery due to the customer will incur a re-delivery fee.

All delivery dates are estimates. We are not liable for delays caused by transportation disruptions, adverse weather, or other force majeure events.

Size and Handling Space Notice: Customers should confirm before purchase that the appliance size can enter the building, unit, and designated placement position, and ensure there is sufficient handling space and heat dissipation space. All electrical appliance products sold on Our Company's official website include a free site inspection service (not applicable to customers undergoing new renovations). Customers may arrange a site inspection before purchase, whereby Our Company will arrange for personnel to visit the designated premises to assess the feasibility of delivery and installation. If a customer waives the free site inspection service, the customer must sign a "Waiver of Site Inspection Disclaimer". If the appliance cannot enter the building / unit / designated placement position due to size issues, any damage to the appliance's exterior appearance or external accessories occurs during handling when there is insufficient space, or any damage is caused after the appliance is placed due to insufficient heat dissipation space, the customer shall be solely responsible, and Our Company shall have the right not to provide any return, exchange, or warranty.

Installation Service

Installation service requires separate booking and incurs additional fees. Please contact customer service for details.

Installation work is carried out by designated contractors. The customer should confirm all details and the final quotation with the technician before installation commences.

Inability to install due to on-site conditions (e.g., safety hazards, insufficient space) cannot be used as a reason for product return.

Free Site Inspection Service

All electrical appliance products sold on Our Company's official website include a free site inspection service (not applicable to customers undergoing new renovations). Customers may arrange a site inspection before purchase, whereby Our Company will arrange for personnel to visit the designated premises to assess the feasibility of delivery and installation.

If a customer waives the free site inspection service, the customer must sign a "Waiver of Site Inspection Disclaimer". The customer acknowledges and agrees that, in the event of the following issues, the customer shall be solely responsible, and Our Company shall have the right not to provide any return, exchange, or warranty:

(a) After the appliance arrives at the designated premises, it cannot enter the building / unit / designated placement position due to size issues;

(b) Any damage to the appliance's exterior appearance or external accessories occurs during handling when there is insufficient space;