Extended Warranty Service T&Cs

Man Wang Holdings Company Limited ("Our Company") is the operator of the FOTILE Hong Kong Official Website (https://www.fotile.com.hk) and the official brand representative of FOTILE products in the Hong Kong Special Administrative Region. This Extended Warranty Service ("the Service") is provided directly by Our Company and is subject to the following terms and conditions.

1. Service Definition and Scope

1.1 Nature of Service
The Service is an extended warranty service provided by Our Company for FOTILE brand products. It takes effect upon expiry of the product's original warranty period ("Original Warranty Period") and covers repair or replacement arising from manufacturing defects or electronic/mechanical faults. The Service is performed directly by Our Company or Our authorised service team and is not a third-party insurance product or a resold extended protection plan of a distributor.

1.2 Eligible Products
The Service applies only to FOTILE brand electrical appliances purchased through Our Company's official channels (including the FOTILE Hong Kong Official Website and sales channels authorised by Our Company) and used for household or personal purposes in the Hong Kong Special Administrative Region. The product must be purchased new and must still be within the Original Warranty Period at the time of purchasing the Service.

1.3 Purchase Deadline
Customers must purchase the Service within 30 days from the date of product purchase. Our Company reserves the right to reject applications made after this deadline.

1.4 Service Term
The extended warranty period shall be based on the plan selected by the customer at the time of purchase and shall not exceed 3 years after expiry of the Original Warranty Period. The specific term and fees are set out on the relevant product page or purchase record.

2. Service Coverage

2.1 Repair and Parts Replacement
During the extended warranty period, if the product develops faults due to manufacturing defects or electronic/mechanical faults under normal use, Our Company will arrange for authorised technicians to inspect and repair the product and replace required original parts. Customers are not required to pay labour or parts costs (except as stated in Clause 3).

2.2 Replacement Service
If, after assessment, Our Company considers the product beyond repair or repair not economically viable, Our Company may replace it with a product of the same or a similar model (which may be a refurbished product). Once a replacement product is provided, the Service shall terminate and the faulty product shall become the property of Our Company.

2.3 Manner of Service
Our Company will arrange, as appropriate, either an on-site repair or delivery of the product to a service centre designated by Our Company for inspection and repair. The specific arrangement shall be at Our Company's sole discretion.

3. Exclusions

The following are not covered by the Service, and customers shall bear the relevant costs:

3.1 Non-functional and Cosmetic Damage
Cosmetic wear, paint peeling, fading, scratches, broken glass, damage to decorative parts, and failure of non-functional parts that do not affect normal operation of the product.

3.2 Consumable Parts and Accessories
Filters, oil cups, light bulbs, batteries, door seals, burner grates, pot supports, remote controls, power cords, plugs, accessories listed in the manual, and any consumable materials.

3.3 Human Factors and Improper Use
Damage caused by customer negligence, misuse, abuse, accident, liquid ingress, foreign object blockage, animals or pests, improper cleaning, or failure to operate or maintain the product in accordance with the manual.

3.4 Unauthorised Modifications
Faults or damage caused by or related to installation, disassembly, modification, repair, or system reset performed by persons not authorised by Our Company.

3.5 Environmental and External Factors
Damage caused by natural disasters (typhoons, floods, earthquakes, etc.), war, power failure, abnormal voltage, lightning, humidity, oxidation, normal wear and tear, or other force majeure events.

3.6 Commercial Use
Products used for commercial, industrial, rental, sharing, or non-household purposes.

3.7 Others
Products with serial numbers removed, altered, or illegible; failure by the customer to provide a valid purchase invoice or proof of purchase of the extended warranty; matters outside the scope of the original warranty; and any indirect losses (including but not limited to loss of profit, loss of business, loss of data, and loss of working time).

4. Customer Responsibilities

4.1 Customers must provide a valid product purchase invoice and product serial number when purchasing the Service and ensure the information is true and accurate.

4.2 Customers must use, clean, and maintain the product correctly in accordance with the FOTILE product manual.

4.3 When requesting service, customers must present the original valid purchase invoice (or electronic invoice) and proof of purchase of the Service.

4.4 Customers must provide reasonable and safe working space for Our Company's technicians to inspect and repair the product. If service cannot be performed due to on-site conditions (e.g., safety hazards, insufficient space), the customer shall bear the additional cost of a further visit.

5. Service Request Procedure

5.1 Customers may submit a service request through the FOTILE Hong Kong Official Website, the after-sales hotline, or WhatsApp.

5.2 Customers must provide the product model, serial number, copy of purchase invoice, and fault description. Our Company will verify eligibility and arrange service.

5.3 If, after inspection, the fault is found to fall within the exclusions in Clause 3, the customer shall pay an inspection fee and (where applicable) repair costs. The inspection fee will be notified before service.

6. Limitation of Liability

6.1 Our Company's maximum aggregate liability under the Service shall be limited to the Service fee paid by the customer for the relevant product.

6.2 To the fullest extent permitted by law, Our Company shall not be liable for any indirect, consequential, special, or punitive losses, including but not limited to loss of profit, business interruption, loss of data, or third-party claims.

6.3 Our Company shall not be liable for service delays caused by transportation delays, parts shortages, adverse weather, or other force majeure events.

7. Transfer and Cancellation

7.1 The Service is for the original purchasing customer only and may not be transferred to any third party or to another product.

7.2 Once purchased, the Service is non-cancellable and non-refundable, except where the relevant product is approved for return by Our Company due to quality issues within 10 working days after purchase of the Service, in which case the Service fee may be refunded together with the product.

7.3 If the customer returns the product and obtains a refund, the Service shall automatically terminate, and any remaining balance shall be refunded after deducting the proportionate value of the service period already used (where applicable).

8. General Terms

8.1 The Service is governed by the laws of the Hong Kong Special Administrative Region.

8.2 Our Company reserves the right to revise these terms at any time. Revised terms shall take effect immediately upon posting on the FOTILE Hong Kong Official Website and shall apply to services purchased after such posting.

8.3 In case of any disputes, Man Wang Holdings Company Limited reserves the right of final decision.

8.4 The Chinese version of these terms shall prevail. In the event of any discrepancy between the Chinese and English versions, the Chinese version shall govern.