Shipping policy

Delivery Service
Delivery Service Area covers Hong Kong Island, Kowloon, New Territories, and selected outlying islands (Tung Chung, Ma Wan, Park Island, Discovery Bay). Surcharges may apply for remote areas or specific addresses (e.g., village houses, walk-up buildings).
Delivery surcharges:
· Tung Chung / Ma Wan / Park Island: HK$200 per item
· Discovery Bay / Lantau Island: HK$400 per item
Staircarriage fee (payable directly to delivery crew): HK$80–115 per 10 steps (first 3 steps free; any partial 10 steps counted as a full 10 steps).
Long walking distance from parking point: First 50m of flat road free; HK$55 for each additional 50m.
Excluded areas: Outlying islands (except those listed above), restricted zones, and overseas.
Delivery excludes installation, unpacking, or removal of old appliances.
Customer must be available on the scheduled delivery date. Any failed delivery due to the customer will incur a re-delivery fee.
All delivery dates are estimates. We are not liable for delays caused by transportation disruptions, adverse weather, or other force majeure events.

Installation Service
Installation service requires separate booking and incurs additional fees. Please contact customer service for details.
Installation work is carried out by designated contractors. The customer should confirm all details and the final quotation with the technician before installation commences.
Inability to install due to on-site conditions (e.g., safety hazards, insufficient space) cannot be used as a reason for product return.