近日，FOTILE 方太接獲客戶反映，有不法分子冒充 FOTILE 方太，透過電話或 WhatsApp 聯絡客戶，訛稱產品出現問題並要求回收，藉此誘導客戶提供個人資料、銀行資料、驗證碼或進行付款。

FOTILE 方太特此澄清：本公司的官方電話及 WhatsApp 聯絡號碼僅為 3699 2900。任何其他電話號碼或 WhatsApp 帳戶，均非 FOTILE 方太的官方聯絡渠道。FOTILE 方太亦不會透過不明帳戶要求客戶提供驗證碼、銀行資料或進行可疑付款。

如您收到可疑來電或訊息，請勿提供任何個人資料、銀行資料或付款，亦請勿點擊不明連結或提供任何個人及財務資料進行付款，請先透過 3699 2900 與 FOTILE 方太核實。

FOTILE 方太與任何偽冒帳戶或相關活動無關，並正積極跟進及追查事件來源。敬請各位客戶及市民提高警覺，切勿相信不實宣傳或網絡詐騙。如有任何疑問，歡迎致電或透過 WhatsApp 3699 2900 向我們查詢。

Recently, FOTILE has received reports from customers that fraudsters are impersonating FOTILE representatives, contacting customers via phone calls or WhatsApp, falsely claiming that their products have issues and need to be recalled, in order to induce customers to provide personal information, banking details, verification codes, or to make payments.

FOTILE hereby clarifies: The company's official phone and WhatsApp contact number is 3699 2900 only. Any other phone numbers or WhatsApp accounts are not official FOTILE contact channels. FOTILE will not request customers to provide verification codes, banking details, or make suspicious payments through unverified accounts.

If you receive suspicious calls or messages, please do not provide any personal information, banking details, or make any payments. Do not click on unknown links or provide any personal or financial information for payment purposes. Please verify first by contacting FOTILE at 3699 2900.

FOTILE is not associated with any fraudulent accounts or related activities and is actively investigating and tracing the source of these incidents. We urge all customers and members of the public to remain vigilant, and not to believe false advertisements or online scams. If you have any questions, please feel free to contact us by phone or WhatsApp at 3699 2900.